Nextpert: Best leaders are respectful

What does it take to create a respectful workplace? One in which people clearly respect one another, and people feel that they are valued.

There are a number of characteristics which help a person to feel respected. When cultures are assessed, employees often bring up the topic, and say they do not feel respected.

While researching the topic, people were asked to respond to the statement…. I feel respected when… , the answers were all the same.

It did not matter who the person was, their job title or where they worked, time after time the same responses came up. They responded, I feel respected when I am listened to, asked my opinion and acknowledged for the work I do.

People all desired the same things. With that in mind, if your people were asked would they say they feel heard, and valued? If not, let's look at what that would take.

Listened to: The best leaders understand they need to create opportunities for the people to voice their opinions in a safe environment. The leaders also understand the need to be open to hearing feedback both positive and negative. If people are told to voice their opinion honestly, then are shut down, they will not make themselves vulnerable in the future. If people don't communicate, leaders will miss out on crucial information helpful in running the business. Find ways to create opportunities for two-way communication in a safe environment.

Recognition: People often said the only time they receive feedback is when something is wrong. Great leaders understand their employees need regular feedback outlining what they do well and areas in which they could improve. What matters is the delivery. If the conversation is framed as positive, defensiveness can be avoided. Think of the outcome you desire then frame your approach. For example, say, "Jim, you are such a gifted sales person, I would like to discuss with you how your ability to sell might be improved with more team collaboration." Often people will then be more receptive to the conversation. When the employee does improve their ability to collaborate make sure you reinforce behaviors with timely feedback.

Valued: A good way to help your people feel valued is to ask their opinion on various topics. No one knows the job better than the person doing it and by understanding an employee's job, the leader is better suited to make decisions affecting the department. After asking opinions, make sure you get back to the person with feedback as to why or why not it was feasible.

With a little forethought you can help your people to feel valued and respected thus increasing engagement.