Interview by David Powe, write-up by Ruth E. Thaler-Carter
Bob Boser, one of the founding RPCN members, recalls that "RPCN grew out of a Kodak reduction in force. Several professionals left together with the idea of building a business with their professional skills. They realized that they did not have all of the requisite skills and decided to work together to build those skills. The intent was to learn together, network and provide a supportive environment for each other."
No longer a consultant, Boser is currently director of Business Excellence at Janssen Supply Group, LLC (part of Johnson & Johnson) in the Greater Philadelphia Area. His background includes more than 30 years experience in business improvement, including deployment of Lean, Six Sigma and Design Excellence methodologies. He is a Certified Master Black Belt (Johnson & Johnson) with a MS in Applied Statistics; Engineering Fellow (J&J); Certified Program Leader in Kepner-Tregoe Problem Solving and Decision Making; and Certified Quality Engineer (American Society for Quality). He has taught and mentored hundreds of Green Belts, Black Belts and Master Black Belts in use of Process Excellence methodologies, resulting in millions of dollars in savings.
Boser is a PE Deployment Leader in medical device, pharma and biopharma businesses. His experience includes three years in the United Kingdom and European Union.
Boser was a quality improvement consultant from 1989-1992, with a business called QualityWorks through which he managed and delivered consulting and training services to help clients plan and implement their total quality management programs. He provided technical assistance to help improve and control client processes, and designed and delivered customized training to all organizational levels. His consulting clients included Austro Mold, Bausch and Lomb Inc., Eastman Kodak Co., Garlock Inc., IEC, Labelon Corp., Mobil Chemical Co., and Xerox Corp.
Being involved with RPCN helped Boser in his career in a number of ways. "It taught me simple communication skills for business," he said. "In the early days of email, with no websites or social media, I learned collaboration and RPCN provided a support network. It taught me about business structure."
Asked about the advice he would offer to today's RPCN members, Boser said, "Maximize your opportunity in RPCN to develop the necessary skills of business and consulting, especially meeting client needs, networking and understanding how to run a business. Develop, learn and grow professionally.