Presenter: Don Boice
Business is a series of relationships, and your ability to relate to your customers and your employees –
and your employees’ ability to relate to each other – should be part of your business strategy. Choosing
the right people with the right skill sets is just the beginning. To build an efficient, productive and
committed team, your workforce also needs soft skills. The most overlooked soft skill is the ability to
listen- which means to build rapport, be fully present, to tune in the other person and not only gather
information but build relationship.
Three key learnings you will take away from this program:
- We communicate 100% of the time.
- It is not what you say, but how you listen that matters most.
- You can improve your capacity to listen.
Here is a short video in which Don gives an overview of his presentation.
Don Boice is a skilled trainer and relationship expert who has led more than 500 training presentations on more
than 100 topics over 25 years. Don believes respect and listening are at the foundation of healthy personal and
business relationships. Don brings a fun and relaxed approach to training, with the added benefit of creating
opportunity for personal growth.
Don earned his Master's Degree in Social Work from the University of Pennsylvania, is a New York State- Licensed
Clinical Social Worker, and was an Employee Assistance Program (EAP) Counselor and Trainer.