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A monthly newsletter from the Rochester Professional Consultants Network.

We will be holding another RPCN Awards Lunch on Wednesday, May 13th, from 12:00 - 2:00 pm, at Red Fedele’s Brook House Restaurant, 920 Elmridge Center Drive, Rochester, NY 14626

We are opening the Nomination Process for the following Awards:

  • Community Champion
  • Leadership Award
  • Entrepreneur of the Year
  • Linda Halliburton Friend of RPCN Award
  • Dave Young Dedicated Service Award

A detailed description of each award category is available here on the RPCN website. Nominations must be submitted between now and Sunday, February 22nd, 2026. 

The goal of the awards ceremony is to recognize the people who do great things that impact growth and opportunity, and to celebrate their efforts. Please do not delay, and help us recognize those you appreciate by clicking here Award Nomination Form.

The Past 15 Years of RPCN Presidents

Last month, the February 2026 Newsletter published an article about the first 20 years of the Rochester Professional Consultants Network (RPCN) Presidents. It was written by Bob Lurz.

The current RPCN Newsletter Editor, Sandy Glanton, has added information about the past 15 years of Presidents, to complete the picture. She is following Bob Lurz’s format to add information for each of these Presidents. 

2011-2012   Lori Cohen, President of Compass Quality Solutions, a firm providing direction to companies on Quality Management issues through education and consulting. Before her retirement and subsequent cancelation of her RPCN membership, Lori continued to contribute to RPCN by performing an audit every two years, in conjunction with the RPCN Treasurer, to meet the requirements of the RPCN Bylaws.

2012-2013   Brian Kane, a member of the Association of Fundraising Executives, Genesee Valley Chapter, was President. 

2013-2014   Michael Van der Gaag, Principal User Experience Strategist, Research Consultant, and Owner of Beyond the Interface. Michael has been the Program Manager for RPCN for a little more than a decade since his presidency He began setting up a Surprise Thursday social event each month that had five Fridays in it. 

2014-2015   Dave Bassett President of Bassett IP Strategies, which provides a wide range of Patenting Services, including Patent Application Development, Submittal, and Prosecution. Besides being President, Dave has served as Treasurer, a Simon Vision Consulting interface between SVC and RPCN, one of the Enhancing Human Capital (EHCSM) facilitators, a contact to the Global Leadership Summit (GLS), and the current Technology Forum facilitator. 

2015-2016   David Powe is the Partner and Lead Consultant at AIOPX Management Consulting. David has expanded RPCN’s alliances with various organizations, such as Pathstone Corporation, Greater Rochester Black Business Alliance, the Rochester Rotary Club, and the Global Leadership Summit (GLS). David is also one of the Enhancing Human Capital (EHCSM) facilitators.

2016-2017   Laurie Enos was Owner and Marketing Communications Director at Blue Lilac Marketing Group LLC when she was an RPCN President. Laurie and her business partner, Mary Sperr, were Marketing chairs for RPCN for several years, They developed and carried out a yearly Holiday Dinner and an Awards Dinner. They also developed an annual RPCN Summer Event.

2017-2018   Bob Manard of Sharp Dressed Brand, Faces That Work, and Where You Sleep provides real estate and business services, including marketing, business strategy, websites, and social media support. While he was RPCN President, Bob began to help our Web Master with the RPCN website and posting of events. When our Web Master passed away in 2024, Bob took over as the Web Master and Director of Digital Strategy. Bob is also one of the Enhancing Human Capital (EHCSM) facilitators.

2018-2019   Joyce E. Curran Independent Public Relations and Communications Professional and Employer Support of the Guard & Reserve (ESGR). Joyce was instrumental in helping RPCN convert from a 501c6 business organization to a 501c3 nonprofit organization. She helped RPCN file our taxes each year, . When Laurie Enos and Mary Sperr closed their business and left RPCN, Joyce took over RPCN Event Planning. She set up Holiday Dinners and incorporated a White Elephant Exchange as part of the dinners. With her guidance, the dinners evolved into Post Holiday Parties with the exchange. Joyce also helped RPCN resume the Awards Lunch planning and execution with the new Planning Team.

2019 -2020   Tamara MacDuff Funeral Home Social Media & Digital Marketing Strategist at NOW Digital Marketing and Freelance Radio Host of ROC Voices on Rochester Free Radio. Tamara helped RPCN start Zoom meetings as the Pandemic got underway. She interviewed several RPCN members on her business radio show, “Success Sauce and Two Pickles,” .which elevated RPCN’s, and the members, exposure to the Rochester business community.

2020-2021   Devin Floyd President of NYOCON LLC. Devin set up and conducted the first RPCN Boot Camp in a couple of years and helped with the RPCN website. Devin is also one of the Enhancing Human Capital (EHCSM) facilitators.

2021-2022   Tina Rohring Financial Services Professional at MassMutual New York State. Tina and Devin helped RPCN members conduct several social events over Zoom during the Pandemic, including online cooking classes. It was a great relief from what we were all going through!

2022-2023   David Finger Sole Proprietor of Computer Gardener LLC. David has helped RPCN advance its ability to hold hybrid meetings, blending in-person and Zoom meetings, as the world worked its way through, and out of, the Pandemic. He’s used his technical expertise in many ways since then to help RPCN in many ways.

2023-2024   Mark Fling Tech Infinity Consulting. Mark has become the lead for the RPCN Marketing Team since his Presidency ended. He not only posts events to social media but also ensures that RPCN’s events are included in local media’s events’ calendars.

2024-2025   Michael Roach Marketing Strategist, Consultant, and Owner of Michael Roach Creative. Michael Roach was our first remote Vice-President and President, since he lives in Albany, NY. He has gotten several other Albany small business owners to join RPCN too. Michael is currently serving again as Vice President, and he has pulled together a team of RPCN members to refresh and reboot the RPCN Boot Camp.

2025-2026   Tom Fecteau Owner of the Sales Locksmith. Tom is our second remote Vice-President and President since he lives outside of Syracuse NY. Tom jumped into RPCN membership with both feet and immediately started volunteering. He heads the Membership Team and has been encouraging members to renew their membership, as well as encouraging other small business owners to join. Tom has been very instrumental in the last three Awards Planning Teams, as well as promoting an Ice Cream get-together last Summer for RPCN members and others.

Bob Lurz

Building Trust with AI

AI is becoming a standard part of how consultants, marketers, coaches, and other solopreneurs operate. It helps us draft proposals, analyze data, create content, and even brainstorm strategy. But as our use of AI increases, will our clients trust how we’re using it?

Trust is the currency of every professional relationship. Without it, expertise means little. With it, relationships deepen, referrals increase, and long-term value gets created. Building trust with AI isn't about avoiding the technology. It’s about using it in ways that strengthen confidence rather than weaken it.

Be Clear About Your Process

Clients don’t need a technical breakdown of every tool you use, but they do want clarity. If AI is part of your workflow, then say so.

For example, you might explain that you use AI to brainstorm ideas, accelerate research, organize thoughts, or draft early versions of documents. Then you refine, validate, and tailor everything using your professional judgment. When clients understand that AI supports your expertise rather than replaces it, trust grows.

Secrecy creates suspicion. Transparency creates confidence.

Lead With Human Judgment

AI can generate ideas quickly. It can summarize information in seconds. It can even suggest strategies. But it doesn’t understand nuance, culture, relationships, or long-term business consequences the way that you do.

Trust grows when clients see that you’re thinking critically, asking thoughtful questions, and applying context. If a recommendation comes from you, it should reflect your experience, not just an automated output. It’s okay to use AI to help the process along but make the final call yourself.

Protect What Is Not Yours

Nothing erodes trust faster than mishandled data. Clients assume what they share stays protected. That responsibility does not change when AI enters the picture.

Be cautious about uploading confidential documents. Understand the data policies of the platforms you use. When in doubt, remove sensitive details or work from anonymized summaries.

Clients may never ask about your data practices. That does not make them unimportant. Trust is often invisible until it is broken.

Set Realistic Expectations

AI can dramatically improve speed and productivity. That benefits both you and your clients. Faster turnaround and deeper analysis are real advantages.

However, trust is damaged when AI is oversold as flawless or revolutionary in every context. Be honest about its strengths and its limits. Explain that it increases efficiency but still requires review and human oversight.

Credibility increases when you acknowledge limitations instead of pretending it’s perfect.

Focus on Outcomes, Not Tools

Most clients don’t care which platform you use. They care about results. They care about clarity, growth, revenue, efficiency, and real solutions.

Building trust with AI means focusing on the value you deliver, not on the novelty of the technology. AI is just a tool in your toolbox. Your insights, strategy, and relationships are what create value. Technology should amplify your professionalism, not define it.

A Trust First Mindset

The path forward shouldn’t be to resist AI or blindly embrace it. You need to be intentional about its use.

Ask yourself:

  • Would I be comfortable explaining to a client exactly how I used AI on their project?
  • Have I reviewed and validated every output?
  • Am I adding clear human value beyond what a tool alone could provide?

If the answer to those questions is yes, then you’re not just using AI; you’re using it in a way that strengthens your professional brand.

AI will continue to evolve and new tools will appear with additional capabilities. One thing that won’t change is people wanting to do business with professionals they trust.

Trust first. Technology second. That’s how we build a future where AI works for us and for the clients we serve.

So, let’s make sure we become known not just for embracing innovation, but for doing so responsibly.

Bob Manard

Watch this video to see what we're all about.

Upcoming RPCN Events

Visit the RPCN website for a list of all upcoming events.

Tech Forum
In-Person or Virtually
Friday, March 6, 2026
8:00 - 9:30 a.m. 

What is Enhancing Human Capital?
In-Person or Virtually
Friday, March 13, 2026
8:00 - 9:30 a.m. 

Enhancing Human Capital Deep Dive
What Does a Healthy Work Environment Really Look Like?
Thursday, March 19, 2026
11:30 a.m. - 1:00 p.m.

Business Forum
In-Person or Virtually
Friday, March 20, 2026
8:00 - 9:30 a.m. 

RPCN Board Meeting
Everyone is welcome to attend.
In-Person or Virtually
Friday, March 20, 2026
10:00 - 11:30 a.m.

Learn from the Best TBD
In-Person or Virtually
Friday, March 27, 2026
8:00 - 9:30 a.m. 

Enhancing Human CapitalSM (EHCSM)
Deep Dives Updates

Last Month's Deep Dive

At our recent EHC Deep Dive, we explored what it means to influence without formal authority in today’s matrixed and fast-moving organizations. The discussion centered on how trust, credibility, and alignment of interests often matter more than title or hierarchy when driving results. Through an interactive case study and live polling, participants examined common influence mistakes—like escalating too quickly or relying on logic alone—and identified practical strategies for building buy-in across peers and stakeholders. The session reinforced a powerful takeaway: sustainable leadership impact is earned relationally, not granted positionally.  

Upcoming Deep Dive

March 19th, 2026 – “What does a healthy work environment look like?“ - Facilitated by Devin Floyd

In our upcoming Deep Dive, we would like to honor our new (and curious) guests by starting from the beginning. At the heart of Enhancing Human CapitalSM is spreading the knowledge of how to build healthy work environments. We will break it down and discuss what a healthy environment looks like. We will talk about traditional environments to see if there are any positive practices that can be carried forward, then brainstorm on new practices that could be adopted.

RPCN’s Enhancing Human CapitalSM Deep Dives are held [via Zoom] on the third Thursday of every month, 11:30 am – 1 pm ET. Please join us for the next event FREE of charge. Click here to get more information about EHC or email the EHC team.

Become an Program Committee Member!

Do you already network and attend in-person and virtual learning events? The Rochester Professional Consultants Network (RPCN) is seeking Program Committee Members to support our "Learning from the Best" sessions. These public meetings, held on the 2nd and 4th Fridays of every month, feature inspiring and informative speakers with a variety of expertise.

As a Program Committee member, you'll leverage your business and professional contacts, identify experts on topics relevant to RPCN members, and help prepare them to make RPCN presentations. The Program Committee provides themes that resonate with both new consultants and experienced members. This role offers an excellent opportunity to strengthen your professional relationships and gain exposure.

Interested in this rewarding role, or just want to learn more? Contact our Program Chair, Michael Van der Gaag, at programs@rochesterconsultants.org, or our President, Tom Fecteau, at president@rochesterconsultants.org. We're happy to answer any questions!

Assistant Treasurer Wanted

Are you comfortable with basic numbers and following simple instructions? Interested in building your resume or contributing a few hours a month to a welcoming, fun-loving team?

We’re looking for a volunteer Assistant Treasurer to help with data entry and to learn QuickBooks. There is no prior experience needed—we provide on-the-job training. You’ll be working alongside our dedicated Treasurer, who’s eager to guide and share his knowledge.

Whether you’re exploring a new skill or simply enjoy being part of a great group of people, we’d love to have you on board. 

Please contact Treasurer Frank Crombe at 585-255-0837.

We want your news!

The RPCN newsletter welcomes news, success stories, tips, resources, events, and other items that would be of broad interest to consultants. To submit a newsletter item, send an email with the announcement in an attached Word file to newsletter@rochesterconsultants.org.

Melanie Watson, Publisher 
Sandra Glanton, Copyeditor

The deadline for submitting material for our next newsletter is the 21st of this month.

Request from the Editors

When submitting material to be included in the RPCN newsletter, please:
1. Send the submission to newsletter@rochesterconsultants.org and not to individuals.
2. Include the words “For RPCN Newsletter” in the subject line. (Some people send articles to ALL RPCN members themselves, and it is often difficult to distinguish those that are being circulated independently from those intended for inclusion in the newsletter.)
3. Articles must be submitted in Microsoft Word and must contain complete thoughts and sentences in paragraph format.


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