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A monthly newsletter from the Rochester Professional Consultants Network.
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May 13th, 2026 is the 10th Annual RPCN Awards Event

Please plan to join us on May 13th, from 12 – 2 PM at Red Fedele’s Brook House Restaurant. It is located at 920 Elmridge Center Drive, Rochester, NY, 14626.

These individuals will be honored in each of six categories:

  • Community Champion – John Adams, Greece Chamber of Commerce, FRANnet
  • Leadership Award – Simeon Banister, Rochester Area Community Foundation
  • Entrepreneur of the Year – Lauren Goetz, Everyday Hands
  • Linda Halliburton Friend of RPCN Award – Wayne France, University of Rochester Simon School of Business
  • Dave Young Dedicated Service Award – Frank Crombe
  • President’s Award – Joyce Curran

The link to register for this Buffet Lunch is shown HERE.

A detailed description of each award category is available HERE.

Theresa Marsenburg is our Emcee for this event. She is a highly respected journalist and an Emmy-award-winning news anchor currently serving as the co-anchor for the evening news on WROC Channel 8 in Rochester. 

Thank you to our sponsors! 

Gold Sponsor
Dawn Nowak, Keller Williams Realty

Silver Sponsors
Jonathan Rosenfeld, Innovating Edge, Inc.
Kimberly Miller Wilborn, Solutions Partners, Inc.

We hope to see you there!


It’s Not About You; It’s About Them


“There’s No ‘I’ in Team” reminds us that we must consider others to achieve desired results. 

Likewise, “There’s No ‘I’ in Them” (our prospects and clients). Too often we get all wrapped up in talking or writing about our business and ourselves. We mention our success, services, skills, credentials, education, knowledge, etc. They’re important, but we often omit how we affect or benefit others. Do we ask ourselves “Who else cares? Is anyone paying attention? What do my prospects or clients think?” 

To get sincere attention, we must focus on and appeal to our listeners, meaning our prospects and clients. Without “listener focus,” we can rant on and on about our services or products while drowning in a sea of self-promotion.

 So, how do we inform people about our great enterprise without turning them off? Think first about THEM and NOT about you. It’s hard, but you can learn. 

First: Define your ideal clients as specifically as you can.

Next: Gather information about your ideal prospective clients (regarding their issues pertaining to your area of business). 

  • Interview as many prospective clients as you can to discover their situations, needs, wants, etc. Do not describe your business. (Ask, don’t sell). Ask questions and actively listen. When they respond, be alert to subtle signals about their feelings and emotions. Probe for more details. Avoid confirmation bias – don’t fit their answers into your assumptions. Be alert for surprises or new opportunities.
  • Research other market resources to learn more from a larger sample size.

Then: Analyze what you’ve learned to deeply understand your potential clients: Situations, Problems, Needs, Wants, Goals, Frame of Mind, Emotions, etc.

Next: Design your business with the major objective of helping clients.

  1. Choose a problem you can solve for your ideal client. 
  2. Define the client value you’ll provide by solving their problem. 
  3. Develop a prospective client discussion to validate your service and the value you’ll provide.
  4. Conduct discussions to validate your proposed service with as many ideal prospects as possible.
  5. Adjust your service/business to match the reality you’ve discovered in step 4.
  6. Market yourself, develop pricing options, make sales calls. 

Repeat: Step 5 & 6 until you have a viable business. Remember, “It’s about Them.”

Bob Lurz


Hammock Way of Life Inspires 200 Volunteer Attorneys at Successful Vision Board Workshop



In a remarkable convergence of legal professionalism and personal wellness, Hammock Way of Life, along with four Certified Vision Board Coaches from IntegraHR, delivered an unprecedented workshop for Legal Services of the Hudson Valley at the Newburgh Armory Unity Center. The event brought together 200 volunteer attorneys to create a unique space where the rigors of legal practice met the introspective practice of creative visualization. The workshop was designed to help legal professionals set clear, actionable personal and professional goals. Hammock Way of Life created an opportunity for attendees to pause, reflect, and intentionally map out a vision.

Mapping Aspirations

Key themes deeply resonated, including mindfulness, community services, and the undeniable power of intentional living.

Looking Ahead

Given the overwhelming success of this event, Hammock Way of Life has already announced plans for a future virtual follow-up workshop with the organization. These continued sessions aim to foster an ongoing culture of wellness, intentionality, and community service within the legal community.

If you'd like to learn more about becoming a Certified Vision Board Coach with The Hammock Way of Life or inquire about our workshops, retreats, conferences, and event facilitation, reach out to Janet.

Janet Tanguay

How AI is Transforming Marketing

The thought of using artificial intelligence (AI) in marketing once seemed like science fiction. Today, it’s an essential efficiency, strategy, and growth for everyone from solopreneurs to global enterprises.

AI isn't here to replace the marketer but it can be a powerful force multiplier, shifting the focus from manual execution to strategic thinking. By automating repetitive, data-heavy tasks, AI frees your team to focus on building meaningful relationships, crafting compelling brand stories, and guiding long-term business growth.

Data-Driven Decision Making

Modern marketing generates an enormous volume of data from websites, social media, email campaigns, and paid advertising. Manually interpreting this information is not only time-consuming, but often incomplete.

AI systems can process these large datasets in seconds, identifying patterns that would otherwise go unnoticed. They can highlight high-value customer segments, detect underperforming campaigns, and reveal behaviors that typically lead to a purchase. This enables marketers to move from intuition-based decisions to a precise, data-driven strategy. That shift is the foundation of modern marketing performance.

Precision Targeting and Hyper-Personalization

Today’s customers expect brands to understand their needs. Generic, one-size-fits-all messaging is quickly becoming ineffective.

AI enables hyper-personalization by analyzing behavior, interests, and engagement history rather than relying solely on broad demographics such as age or location. This allows brands to deliver content that aligns closely with individual intent and timing.

When messaging is relevant and timely, engagement increases significantly. In competitive markets, this level of precision can be the difference between gaining or losing a customer. AI acts as the bridge between brand and consumer, helping ensure the right message reaches the right person at the right moment.

Accelerating Efficiency

AI handles the heavy lifting across your entire marketing stack, such as:

  • Content Production - AI tools can draft blog posts, suggest headlines, and refine social media copy while maintaining brand tone and consistency. This reduces the time spent on initial drafts and allows teams to focus on strategy and refinement.
  • Visibility Optimization - AI analyzes search trends, identifies high-potential topics, and evaluates existing content for clarity, structure, and performance. This helps businesses improve visibility without relying on guesswork.
  • Customer Experience - AI-powered chatbots and virtual assistants provide instant, 24/7 support. They can answer questions, guide users through purchasing decisions, and improve overall customer satisfaction.

The Human-in-the-Loop

While AI handles execution, the human element is non-negotiable. Empathy, emotional storytelling, and long-term brand vision require human insight. AI is a tool, not a strategist. it requires your oversight to ensure accuracy, ethics, and emotional resonance. The most successful systems balance the efficiency of automation with the "why" that only humans can define.

Looking Ahead

AI will soon become more integrated into our workflows, from forecasting behaviors to automating campaign management. Businesses that adopt these tools early will gain a significant advantage. The question isn't whether to use AI, but how to use it well.

The marketers who thrive will treat AI as a collaborator. A simple starting point is to pick one workflow, such as email segmentation or content generation, and integrate AI into the process. The efficiency gained will create the momentum you need for broader adoption.

Bob Manard

Business Plan Value

Business plan competitions are wrapping up as the spring semester winds down across universities worldwide. Judges are reviewing polished decks, founders are pitching bold ideas, and winners are celebrating with funding, recognition, and momentum.

Meanwhile, in the real world…

There are businesses quietly generating revenue every day with no written business plan at all. And there are others—with beautifully crafted, investor-ready plans—struggling to keep the doors open.

If having a business plan doesn’t guarantee success—and not having one doesn’t guarantee failure—why bother?

The Real Purpose of a Business Plan 

Everyone in business has a destination.
More revenue. More freedom. Market leadership. Financial independence.

But how do you get there? Walk? Run? Drive? Fly?

Would you start that journey without a map? Of course not.

Your business plan is your map.
Not a rigid, laminated document collecting dust—but a living navigation system.

It helps you: A. Choose the fastest route, B. Avoid costly detours, C. Prepare for obstacles (competition, cash flow, market shifts), D. Keep your team aligned and moving in the same direction

Yes, some founders can “keep it all in their head.” But here’s the problem: Your team can’t see inside your head.

Without a shared map, people drift. Priorities conflict. Progress slows. That’s when businesses stall—not because they lack effort, but because they lack alignment.

Successful businesses don’t just work hard, they navigate intentionally.

They: 1. Know where they’re going, 2. Track how they’re performing, 3. Adjust when conditions change

Regardless of your industry, your strategic layer should always include:

  • Break-even timeline → When do you stop losing money?
  • Customer Acquisition Cost (CAC) → What does it cost to win a customer?
  • Lifetime Value (LTV) → How much is that customer worth over time?
  • Clear KPI dashboard → What numbers drive decisions daily?
  • Scalabity Path → Can this grow without breaking?

 These are not “nice-to-haves.” They are survival metrics.

Your business plan is not about predicting the future. It’s about making better decisions today.

It’s a clear, simple, living map—that everyone can follow.

Build the map. Share the map. Use the map. That’s how businesses stop wandering… and start winning.

Mark Fling


Watch this video to see what we're all about.

Upcoming RPCN Events

Visit the RPCN website for a list of all upcoming events.

Tech Forum
In-Person or Virtually
Friday, March 6, 2026
8:00 - 9:30 a.m. 

What is Enhancing Human Capital?
In-Person or Virtually
Friday, March 13, 2026
8:00 - 9:30 a.m. 

Enhancing Human Capital Deep Dive
What Does a Healthy Work Environment Really Look Like?
Thursday, March 19, 2026
11:30 a.m. - 1:00 p.m.

Business Forum
In-Person or Virtually
Friday, March 20, 2026
8:00 - 9:30 a.m. 

RPCN Board Meeting
Everyone is welcome to attend.
In-Person or Virtually
Friday, March 20, 2026
10:00 - 11:30 a.m.

Learn from the Best TBD
In-Person or Virtually
Friday, March 27, 2026
8:00 - 9:30 a.m. 

Enhancing Human CapitalSM (EHCSM)
Deep Dives Updates

Upcoming Deep Dive
May 21, 2026 – Decision-Making in the Age of AI, facilitated by Bob Manard

We’re no longer operating in a world where information is scarce. With AI tools like ChatGPT, Gemini,  and others delivering instant analysis and recommendations, the challenge has shifted.

The question is no longer “How do I figure this out?” butDo I trust this… and what do I do with it?”

In this month’s Enhancing Human Capital Deep Dive, we’ll explore how decision-making is evolving in real time. Where should AI play a role? Where should it not? And how do we balance speed, data, and human judgment when the stakes matter?

This will be an interactive, discussion-driven session focused on real experiences, not theory. Whether you’re actively using AI or just starting to explore it, you’ll leave with a clearer framework for making better decisions in a rapidly changing landscape.

Come ready to think, share, and challenge assumptions.

RPCN’s Enhancing Human CapitalSM Deep Dives are held [via Zoom] on the third Thursday of every month, 11:30 am – 1 pm ET. Please join us for the next event FREE of charge. Click here to get more information about EHC or email the EHC team.

Update on Simon Vision Consulting Program for Spring 2026 and a Call to Action for Fall 2026

By the time you read this, the seventeenth consecutive semester of Rochester Professional Consultants Network’s (RPCN) program of providing mentors to the University of Rochester’s Simon School of Business (Simon) Simon Vision Consulting Program (Simon Vision) has ended. 

Simon Vision is a program that provides experiential learning opportunities for Simon’s MBA and MS students as consultants to real world businesses, most of them located in the greater Rochester area. There were 12 projects this spring which ran through late April. 

As we bring this semester to a close, the program is currently looking for projects for the fall semester and we’re always looking for RPCN members that would like to step up and become mentors for the next semester.

Projects

Simon Vision is looking for new projects for the Fall semester. They already have a few lined up but the search for more continues.

  • If you, a client, or an associate have an outsourceable project that could be completed in about 8 – 10 weeks, send an application to Simon Vision to get it included in the Fall semester.
  • Projects are evaluated by the Simon Vision student governing board, and the leadership of Simon Vision will work with you to define the project requirements to be completed within these constraints.

Mentors

We’re also looking for mentors for the upcoming Fall semester. There will be likely be 12 - 16 projects in total. We would like to have at least that many mentors to help. 

  • The mentors meet either in person or virtually with their project manager and/or team. It is typical that mentors have about three interactions with their project manager per session, although they could meet anywhere from once per week to once per couple of months depending upon the needs of the team and the project. 
  • How often and when you meet is mutually decided by you and the student project manager. 
  • It’s fun to work with the students, and you might even find yourself learning some new things. 
  • If you’d like to become a mentor, please contact me at the information shown at the end of this article. 
  • There will also be a student-mentor “mixer” sometime in late September or early October where the students and mentors can get together in a more casual environment. We've held them before, and so far and it’s always fun to meet the students. You meet your own project team, and you can also meet the other students involved. 
  • There will also be a Simon Vision Showcase in early December. There the student teams each give a presentation about their projects, indicating what they have accomplished and what they learned. The Showcase is always a good capstone to the semester’s efforts.
  • The only requirement to participate as a mentor is that you must be an RPCN member. We’d be happy to have you join.

Contact Information

If you are interested in having an SVC Project Team perform work for you, would like more information about the program, or especially if you’d like to volunteer to be an RPCN member mentor to a student team, please contact Dave Bassett

Become an Program Committee Member!

Do you already network and attend in-person and virtual learning events? The Rochester Professional Consultants Network (RPCN) is seeking Program Committee Members to support our "Learning from the Best" sessions. These public meetings, held on the 2nd and 4th Fridays of every month, feature inspiring and informative speakers with a variety of expertise.

As a Program Committee member, you'll leverage your business and professional contacts, identify experts on topics relevant to RPCN members, and help prepare them to make RPCN presentations. The Program Committee provides themes that resonate with both new consultants and experienced members. This role offers an excellent opportunity to strengthen your professional relationships and gain exposure.

Interested in this rewarding role, or just want to learn more? Contact our Program Chair, Michael Van der Gaag, at programs@rochesterconsultants.org, or our President, Tom Fecteau, at president@rochesterconsultants.org. We're happy to answer any questions!

Assistant Treasurer Wanted

Are you comfortable with basic numbers and following simple instructions? Interested in building your resume or contributing a few hours a month to a welcoming, fun-loving team?

We’re looking for a volunteer Assistant Treasurer to help with data entry and to learn QuickBooks. There is no prior experience needed—we provide on-the-job training. You’ll be working alongside our dedicated Treasurer, who’s eager to guide and share his knowledge.

Whether you’re exploring a new skill or simply enjoy being part of a great group of people, we’d love to have you on board. 

Please contact Treasurer Frank Crombe at 585-255-0837.

We want your news!

The RPCN newsletter welcomes news, success stories, tips, resources, events, and other items that would be of broad interest to consultants. To submit a newsletter item, send an email with the announcement in an attached Word file to newsletter@rochesterconsultants.org.

Melanie Watson, Publisher 
Sandra Glanton, Copyeditor

The deadline for submitting material for our next newsletter is the 21st of this month.

Request from the Editors

When submitting material to be included in the RPCN newsletter, please:
1. Send the submission to newsletter@rochesterconsultants.org and not to individuals.
2. Include the words “For RPCN Newsletter” in the subject line. (Some people send articles to ALL RPCN members themselves, and it is often difficult to distinguish those that are being circulated independently from those intended for inclusion in the newsletter.)
3. Articles must be submitted in Microsoft Word and must contain complete thoughts and sentences in paragraph format.


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