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May 13th, 2026 is the 10th Annual RPCN Awards Event
Please plan to join us on May 13th, from 12 – 2 PM at Red Fedele’s Brook House Restaurant. It is located at 920 Elmridge Center Drive, Rochester, NY, 14626.
These individuals will be honored in each of six categories:
- Community Champion – John Adams, Greece Chamber of Commerce, FRANnet
- Leadership Award – Simeon Banister, Rochester Area Community Foundation
- Entrepreneur of the Year – Lauren Goetz, Everyday Hands
- Linda Halliburton Friend of RPCN Award – Wayne France, University of Rochester Simon School of Business
- Dave Young Dedicated Service Award – Frank Crombe
- President’s Award – Joyce Curran
The link to register for this Buffet Lunch is shown HERE.
A detailed description of each award category is available HERE.
Theresa Marsenburg is our Emcee for this event. She is a highly respected journalist and an Emmy-award-winning news anchor currently serving as the co-anchor for the evening news on WROC Channel 8 in Rochester.
Thank you to our sponsors!
Gold Sponsor
Dawn Nowak, Keller Williams Realty
Silver Sponsors
Jonathan Rosenfeld, Innovating Edge, Inc.
Kimberly Miller Wilborn, Solutions Partners, Inc.
We hope to see you there!
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It’s Not About You; It’s About Them

“There’s No ‘I’ in Team” reminds us that we must consider others to achieve desired results.
Likewise, “There’s No ‘I’ in Them” (our prospects and clients). Too often we get all wrapped up in talking or writing about our business and ourselves. We mention our success, services, skills, credentials, education, knowledge, etc. They’re important, but we often omit how we affect or benefit others. Do we ask ourselves “Who else cares? Is anyone paying attention? What do my prospects or clients think?”
To get sincere attention, we must focus on and appeal to our listeners, meaning our prospects and clients. Without “listener focus,” we can rant on and on about our services or products while drowning in a sea of self-promotion.
So, how do we inform people about our great enterprise without turning them off? Think first about THEM and NOT about you. It’s hard, but you can learn.
First: Define your ideal clients as specifically as you can.
Next: Gather information about your ideal prospective clients (regarding their issues pertaining to your area of business).
- Interview as many prospective clients as you can to discover their situations, needs, wants, etc. Do not describe your business. (Ask, don’t sell). Ask questions and actively listen. When they respond, be alert to subtle signals about their feelings and emotions. Probe for more details. Avoid confirmation bias – don’t fit their answers into your assumptions. Be alert for surprises or new opportunities.
- Research other market resources to learn more from a larger sample size.
Then: Analyze what you’ve learned to deeply understand your potential clients: Situations, Problems, Needs, Wants, Goals, Frame of Mind, Emotions, etc.
Next: Design your business with the major objective of helping clients.
- Choose a problem you can solve for your ideal client.
- Define the client value you’ll provide by solving their problem.
- Develop a prospective client discussion to validate your service and the value you’ll provide.
- Conduct discussions to validate your proposed service with as many ideal prospects as possible.
- Adjust your service/business to match the reality you’ve discovered in step 4.
- Market yourself, develop pricing options, make sales calls.
Repeat: Step 5 & 6 until you have a viable business. Remember, “It’s about Them.”
—Bob Lurz
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Hammock Way of Life Inspires 200 Volunteer Attorneys at Successful Vision Board Workshop
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In a remarkable convergence of legal professionalism and personal wellness, Hammock Way of Life, along with four Certified Vision Board Coaches from IntegraHR, delivered an unprecedented workshop for Legal Services of the Hudson Valley at the Newburgh Armory Unity Center. The event brought together 200 volunteer attorneys to create a unique space where the rigors of legal practice met the introspective practice of creative visualization. The workshop was designed to help legal professionals set clear, actionable personal and professional goals. Hammock Way of Life created an opportunity for attendees to pause, reflect, and intentionally map out a vision.
Mapping Aspirations
Key themes deeply resonated, including mindfulness, community services, and the undeniable power of intentional living.
Looking Ahead
Given the overwhelming success of this event, Hammock Way of Life has already announced plans for a future virtual follow-up workshop with the organization. These continued sessions aim to foster an ongoing culture of wellness, intentionality, and community service within the legal community.
If you'd like to learn more about becoming a Certified Vision Board Coach with The Hammock Way of Life or inquire about our workshops, retreats, conferences, and event facilitation, reach out to Janet.
—Janet Tanguay
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How AI is Transforming Marketing

The thought of using artificial intelligence (AI) in marketing once seemed like science fiction. Today, it’s an essential efficiency, strategy, and growth for everyone from solopreneurs to global enterprises.
AI isn't here to replace the marketer but it can be a powerful force multiplier, shifting the focus from manual execution to strategic thinking. By automating repetitive, data-heavy tasks, AI frees your team to focus on building meaningful relationships, crafting compelling brand stories, and guiding long-term business growth.
Data-Driven Decision Making
Modern marketing generates an enormous volume of data from websites, social media, email campaigns, and paid advertising. Manually interpreting this information is not only time-consuming, but often incomplete.
AI systems can process these large datasets in seconds, identifying patterns that would otherwise go unnoticed. They can highlight high-value customer segments, detect underperforming campaigns, and reveal behaviors that typically lead to a purchase. This enables marketers to move from intuition-based decisions to a precise, data-driven strategy. That shift is the foundation of modern marketing performance.
Precision Targeting and Hyper-Personalization
Today’s customers expect brands to understand their needs. Generic, one-size-fits-all messaging is quickly becoming ineffective.
AI enables hyper-personalization by analyzing behavior, interests, and engagement history rather than relying solely on broad demographics such as age or location. This allows brands to deliver content that aligns closely with individual intent and timing.
When messaging is relevant and timely, engagement increases significantly. In competitive markets, this level of precision can be the difference between gaining or losing a customer. AI acts as the bridge between brand and consumer, helping ensure the right message reaches the right person at the right moment.
Accelerating Efficiency
AI handles the heavy lifting across your entire marketing stack, such as:
- Content Production - AI tools can draft blog posts, suggest headlines, and refine social media copy while maintaining brand tone and consistency. This reduces the time spent on initial drafts and allows teams to focus on strategy and refinement.
- Visibility Optimization - AI analyzes search trends, identifies high-potential topics, and evaluates existing content for clarity, structure, and performance. This helps businesses improve visibility without relying on guesswork.
- Customer Experience - AI-powered chatbots and virtual assistants provide instant, 24/7 support. They can answer questions, guide users through purchasing decisions, and improve overall customer satisfaction.
The Human-in-the-Loop
While AI handles execution, the human element is non-negotiable. Empathy, emotional storytelling, and long-term brand vision require human insight. AI is a tool, not a strategist. it requires your oversight to ensure accuracy, ethics, and emotional resonance. The most successful systems balance the efficiency of automation with the "why" that only humans can define.
Looking Ahead
AI will soon become more integrated into our workflows, from forecasting behaviors to automating campaign management. Businesses that adopt these tools early will gain a significant advantage. The question isn't whether to use AI, but how to use it well.
The marketers who thrive will treat AI as a collaborator. A simple starting point is to pick one workflow, such as email segmentation or content generation, and integrate AI into the process. The efficiency gained will create the momentum you need for broader adoption.
—Bob Manard
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Business Plan Value

Business plan competitions are wrapping up as the spring semester winds down across universities worldwide. Judges are reviewing polished decks, founders are pitching bold ideas, and winners are celebrating with funding, recognition, and momentum.
Meanwhile, in the real world…
There are businesses quietly generating revenue every day with no written business plan at all. And there are others—with beautifully crafted, investor-ready plans—struggling to keep the doors open.
If having a business plan doesn’t guarantee success—and not having one doesn’t guarantee failure—why bother?
The Real Purpose of a Business Plan
Everyone in business has a destination.
More revenue. More freedom. Market leadership. Financial independence.
But how do you get there? Walk? Run? Drive? Fly?
Would you start that journey without a map? Of course not.
Your business plan is your map.
Not a rigid, laminated document collecting dust—but a living navigation system.
It helps you: A. Choose the fastest route, B. Avoid costly detours, C. Prepare for obstacles (competition, cash flow, market shifts), D. Keep your team aligned and moving in the same direction
Yes, some founders can “keep it all in their head.” But here’s the problem: Your team can’t see inside your head.
Without a shared map, people drift. Priorities conflict. Progress slows. That’s when businesses stall—not because they lack effort, but because they lack alignment.
Successful businesses don’t just work hard, they navigate intentionally.
They: 1. Know where they’re going, 2. Track how they’re performing, 3. Adjust when conditions change
Regardless of your industry, your strategic layer should always include:
- Break-even timeline → When do you stop losing money?
- Customer Acquisition Cost (CAC) → What does it cost to win a customer?
- Lifetime Value (LTV) → How much is that customer worth over time?
- Clear KPI dashboard → What numbers drive decisions daily?
- Scalabity Path → Can this grow without breaking?
These are not “nice-to-haves.” They are survival metrics.
Your business plan is not about predicting the future. It’s about making better decisions today.
It’s a clear, simple, living map—that everyone can follow.
Build the map. Share the map. Use the map. That’s how businesses stop wandering… and start winning.
—Mark Fling
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