Contact: (585) 348-7142      


Upcoming events

    • 23-Feb-2018
    • 8:00 AM - 9:30 AM
    • Five Star Bank, City Gate

    Users are Stupid or It's all about the user, Stupid!

    In complaining that his smart phone app was not appreciated by his target audience, I once heard a developer say, "Users are stupid!"  After engaging me on the project, it took a while to convince him that, "No, it's all about the users, Mr/Ms Developer" 

    Usability, if not done (or not done well), leaves a gap that others have to fill: tech writers and trainers will have to fill the gap. A miss in design or engineering has to be made up for in the instructions, user guides and quick reference aids.

    But in the end, if you can't capture the hearts and minds of the user, your genius idea will ultimately fail... some competitor who was better at engaging the user, will pick up and run with the ball.

    Three key learnings the audience will take away from this program:
    1. What do we mean by the term "user experience" and what is the value (ROI) of engaging the user throughout the development lifecycle
    2. The steps of engaging the user at each phase of the development
    3. Integrating user study work products to guide the project to ensure success

    Feel free to bring user issues from your, or your clients projects so we can discuss and address them with possible approaches to finding a resolution.


    Michael van der GaagMichael Van der Gaag is an IBM Certified Consultant and UX Strategist with experience in Product Discovery, Usability Research and Interaction (UI) Design. He mentors clients to success by adapting UX best practices qand research and testing methodology to client company culture and project team's needs.

    With you and your team, he will conduct workshops that help you develop a vision of your product, create a UX strategy, analyze required tasks, and discover the minimally viable features and optimize the interaction. Throughout product or software development lifecycle, iterative user testing will ensure user satisfaction, product value and ease of use.

    Refreshments will be available.

    Coffee Sponsorships available. Contact Michael Van der Gaag at for more information.

    Here's a Map to Five Star Bank, City Gate

    • 09-Mar-2018
    • 8:00 AM - 9:30 AM
    • Five Star Bank, City Gate

    Livin’ Large – Outside Your Comfort Zone

    Presenter: Luiz Martinez

    IIn our work lives and even in our personal lives, the days turn into weeks, into months and years. When we look back, not much has changed and sometimes we regret that we didn’t act differently, achieve our long held ambitions.  But how can we accomplish that?  Using unique metaphors lived by the Presenter, participants in this interactive workshop will learn 10 steps to changing their lives, both personally and professionally.  At the end of each of these sections, participants will take away a tool kit so they can see their work environment from a different perspective and set out to accomplish fresh goals and objectives.

    Three key learnings the audience will take away from this program:
    1. Do you know what you want? If not, how will you get there?  Can you crisply define your current state?  What does success mean to you?  Precisely – what’s your plan for getting there?
    2. Identifying motivation, the thing that grounds us, root from which we strive.
    3. You have to not only want success –  you have to create it But…how?


    Luis MartinezWinner of the 2017 RPCN Entrepreneurs Wall of Fame Award for,"Consultant’s Consultant",  Luis has been a trusted business advisor and executive coach for many years. Through his strategic management consulting firms, Human Capital Strategy Partners and Gran Altura, Inc., Luis provides management consulting and executive coaching services to growing enterprises and business professionals.

    While in Xerox, Luis directed the global human resources functions for Worldwide Manufacturing.  Prior to Xerox, Luis had served as Senior Vice President of Human Resources at Lehigh Valley Hospital and Vice President & General Manager of Exide Batteries in Puerto Rico.

    Born and raised in Cuba, Luis has a B.A. and M.Ed., from the University of Delaware.  He has authored two career development books, Getting There and Getting There Volume 2. strive.

    Refreshments will be available.

    Coffee Sponsorships available. Contact Michael Van der Gaag at for more information.

    Here's a Map to Five Star Bank, City Gate

    • 20-Mar-2018
    • 5:30 PM - 9:00 PM
    • Diplomat Party House, 1956 Lyell Ave, Rochester, NY 14624

    TrendTalk Dinner

    Subject: How small businesses can engage with the new technology companies in the Rochester area.

    For this TrendTalk dinner panel discussion, we have engaged as presenters three highly respected leaders in the economic development sector of the Rochester region.

    This evening will allow you the opportunity to network with other members of the community who may be your future colleagues, clients or collaborators.

    Emcee: Dee Alexander

    Cocktails and Networking: 5:30 pm to 6:15 pm
    Dinner: 6:15 pm
    Panel Discussion: 7:00 pm to 9:00 pm

    Jim Senall – NextCorps (formerly High Tech Rochester)
    Tom Miller – AIM Photonics
    JaMone Turner – FLREDC
    Paul Morrell – Sky Wolf Wind TurbinesPanel Participants:


    RPCN Member - $30
    Non-member - $40
    Student - $25

    Menu (choice of one of the following):

    • 8 oz. Sirloin
    • Fresh Atlantic Salmon
    • Vegetarian
    Dinner comes with tossed garden salad, soup, garlic mashed potatoes, seasonal vegetables, crusty Italian bread, coffee and tea.

    Choose your menu item during registration.

    NOTE: Last day to register is Tuesday, March 13.

    • 23-Mar-2018
    • 8:00 AM - 9:30 AM
    • Five Star Bank, City Gate

    Communicate ideas through Drawing and Play

    Presenter: Walter Bubie

    Ideas are virtually worthless until they are put on paper.  Many of us know this, but often we “draw” our ideas using drawing apps or using words. We need to DRAW them out!  Drawing uses the right side of the brain, the creative side  The more we draw and exercise that hemisphere, the more our ideas can develop - as well as come up with more ideas. Visual Thinking is not about artistry - it is closer to doodling. Drawing for VT is for communicating, not for framing (though, some doodles are often worth framing).  In this presentation we’ll draw and play and learn how and why to integrate this tool in our work.

    Three key learnings the audience will take away from this program:
    1. Visual Thinking is drawing to communicate - not artistry
    2. How to build a ‘tool box’ of drawn elements
    3. You can have fun while developing ideas


    Walter BubieWalter Bubie is a User Experience (UX) Designer with a record of commercially successful and innovative user interfaces for desktop, web & mobile apps, and embedded displays. His work reflects a human-centered design approach, since he strongly advocates researching user needs before beginning any design. He is well versed in the latest design methods: Lean UX, Design Thinking, as well as agile project management. Walter is also an advocate for drawing design ideas before turning to electronic tools. He is a leader as well as a practitioner - enjoying any opportunity to creatively solve user interface/interaction challenges. He resides in Rochester and is currently an adjunct Professor at RIT and MCC teaching in the field of User Experience Design, while also freelancing when time permits. Walter’s innovative thinking is reflected by way of numerous patents file through Kodak.

    Refreshments will be available.

    Coffee Sponsorships available. Contact Michael Van der Gaag at for more information.

    Here's a Map to Five Star Bank, City Gate

    • 27-Apr-2018
    • 8:00 AM - 9:30 AM
    • Five Star Bank, City Gate

    Connect with your confidence to optimize your performance

    Presenter: Jim Ramerman

    Jim Ramerman will present on the connection between Confidence and Performance.

    Three key learnings the audience will take away from this program:
    1. Knowledge based on feedback is the foundation for confidence.
    2. Your Most Natural Talent is a powerful source of confidence.
    3. How to integrate Humility and Confidence to build relationships with clients.


    Jim RamermanJIM RAMERMAN  is a hands-on transformation expert—a successful CEO and business author in his own right, and a results-driven, innovative leadership and organizational consultant with more than 25 years helping leaders, their teams, and their organizations achieve more.  He is widely known in the area as “the coaches coach.”

    Through thought-provoking dialogue, best-practice instruments and tools, professional coaching and consultation, and an engaging style, Jim powerfully helps clients generate the insights and willpower necessary to fuel desired long-term change.  His specializations include CEO coaching, developing high-potential leaders; conflict management; succession planning and building high-performing teams.

    Refreshments will be available.

    Coffee Sponsorships available. Contact Michael Van der Gaag at for more information.

    Here's a Map to Five Star Bank, City Gate

Past events

09-Feb-2018 Crack Your Money Code from the inside out
26-Jan-2018 2018 Tax Update Seminar: Tax Outlook for Small Businesses
12-Jan-2018 RPCN, the (Ad)Venture Grows
08-Dec-2017 The Changing Face of Employee Motivation
10-Nov-2017 How Coworking is Impacting Local & Global Business Landscape: Chris Cooley
27-Oct-2017 The Truth About Branding
26-Oct-2017 Google Your Business - G-Suite Tools
13-Oct-2017 The Vision Workshop: 3 Keys To Accelerating Your Results for Living the Life You Love Living
22-Sep-2017 The three cures for the 800 pound phone syndrome
08-Sep-2017 Winning Tips for Steady Business Growth
25-Aug-2017 Play and Change ~ Using Play as a Tool for Change
11-Aug-2017 How to Retire While You Consult - LOCATION CHANGE!
28-Jul-2017 Writing and Living Your Personal Mission
14-Jul-2017 Adventures in Lifelong Learning: Our Amazing Brains
23-Jun-2017 Find More Hours in Your Day
09-Jun-2017 Minute to Win It
31-May-2017 Google Your Business
26-May-2017 Leverage LinkedIn for your business success.
12-May-2017 The Millennial Connection
28-Apr-2017 Eight Steps to Solving All of Your Marketing Struggles
26-Apr-2017 "Absolutely Abby" to speak to RPCN on April 26
14-Apr-2017 Navigating Complexity
24-Mar-2017 Fall In Love with Sales & Make More Money Consistently
10-Mar-2017 Leadership Lessons from Half Court - Note Location!
24-Feb-2017 Google Your Business - POPSTPONED! Nick Francesco instead
10-Feb-2017 Navigating Complexity
27-Jan-2017 Branding: Attract Clients and Stand Out
13-Jan-2017 All Aboard the Innovation Ecosystem
09-Dec-2016 How to Find and Get Grants for Businesses and Nonprofits
11-Nov-2016 Time is money: Optimize your sales technique.
28-Oct-2016 Keep all your hats in order: Get Organized!
14-Oct-2016 Gaining Trust Through The Art Of Listening
23-Sep-2016 Google: Get Your Business Online
09-Sep-2016 Google: Office Tools, Drive, And Chromebooks
26-Aug-2016 Using The Library As A Resource To Prospect For Clients
12-Aug-2016 Smart Prospecting – Lead Generation
22-Jul-2016 Launching a consulting practice (or any small business)
08-Jul-2016 Writing for Fulfillment: The Story Within™
24-Jun-2016 Advantages And Applications Of Design Thinking
10-Jun-2016 Write That Blog!
27-May-2016 Smart Sales Strategies
13-May-2016 Blueprint for Financial Success
10-May-2016 Absolutely Abby
22-Apr-2016 Blogging to Grow Your Business
08-Apr-2016 How To Promote Your Services Without Breaking Your Bank
11-Mar-2016 LinkedIn: How to Make It Work for You
26-Feb-2016 Members Showcase Panel Discussion
25-Feb-2016 Economic Development TrendTalk Dinner
12-Feb-2016 Navigating The Financial Roadblocks For Consultants
22-Jan-2016 2016 Tax Update Seminar
08-Jan-2016 New Year Kickoff
11-Dec-2015 So Ya Wanna Consult
13-Nov-2015 Concepts Of Building A Conscious Business & Organization
23-Oct-2015 Health Insurance 2016 Open enrollment: What small businesses need to know
09-Oct-2015 A Taste of Emotional Intelligence AT WORK
25-Sep-2015 Key Do’s and Don’t’s for Patenting Inventions
11-Sep-2015 The Art and Science of Marketing Success
28-Aug-2015 Incubators and Consultants
14-Aug-2015 Estate Planning for Small Business
24-Jul-2015 Three Keys To Position & Sell 5-Figure Contracts
10-Jul-2015 3 Common Myths Consultants Buy Into That Keeps Them Stuck
26-Jun-2015 Running Effective Meetings
12-Jun-2015 Health Insurance Options Available Through the Individual and Small Group Marketplace
22-May-2015 Cyber Security: Critical IT Security Protections Every Business Must Have
08-May-2015 Everything you always wanted to know about intellectual property but were afraid to ask
24-Apr-2015 Enlightened Leadership: The Rising Spirit Of Leadership
10-Apr-2015 Writing a Winning Project Proposal
27-Mar-2015 How to Speak to Grow Your Business
13-Mar-2015 An Introduction to Bitcoin
27-Feb-2015 Refining Your Business Etiquette
13-Feb-2015 The Domain Name System - What It Is and How It Works
23-Jan-2015 Living Authentically: A Business Strategy
09-Jan-2015 Annual Tax Update Seminar
12-Dec-2014 Great Consulting Service, But Who Needs It?
14-Nov-2014 Sales Sucks and What to Do about It
24-Oct-2014 Close The Expert-Novice Chasm To Achieve Positive Outcomes
10-Oct-2014 Improving Profits Through Top-Notch Listening
26-Sep-2014 Transforming Kodak Alaris: A customer-driven approach
12-Sep-2014 Helping Your Clients Understand Theirs
22-Aug-2014 Networking for Introverts
08-Aug-2014 Why and How to Blog
25-Jul-2014 The Skype VOIP Program and How to Use It
24-Jul-2014 Exposing the Hidden Consulting Market
11-Jul-2014 Strategic Foresight: Equipping you for competitive advantage in the now & future
27-Jun-2014 Hit the ground running - Starting a new sales effort.
13-Jun-2014 Franchising as a Business: A practical overview of the pitfalls and advantages
23-May-2014 Microsoft in the Cloud
15-May-2014 TrendTalk: Challenges and Opportunities in Rochester’s Human Services Sector
09-May-2014 Is your Product or Service What Customers Want?
25-Apr-2014 How to Effectively Use Google AdWords
11-Apr-2014 Technology for Consultants: An Overview
28-Mar-2014 The State of the Economy: Current Economic Trends
14-Mar-2014 Improvise your way to successful collaboration -- LOCATION CHANGE
28-Feb-2014 Beautiful Questions to Guide a Consultants Career
14-Feb-2014 The Greater Rochester Region - Poised for Greatness!
24-Jan-2014 Practical Application of Web Technologies for Consultants
10-Jan-2014 Annual Tax Update
13-Dec-2013 Caring for Clients and the Power of Presence
22-Nov-2013 Using newsletters to tell your story
08-Nov-2013 Best Year of your Life - How to Set and Achieve Goals for 2014
25-Oct-2013 Patient Protection and Affordable Care Act and Its Impact on Small Businesses
16-Oct-2013 TrendTalk: Challenges and Opportunities in the Rochester High-Tech Sector
11-Oct-2013 Fraud Busting: Prevention and Detection for your Business
27-Sep-2013 RPCN Survey Results
13-Sep-2013 How Consultants Make Money (Note: Extended Program)
23-Aug-2013 Beyond IRA’s: Retirement Plan Options for Consultants
09-Aug-2013 Genesee County: Regional Opportunities
26-Jul-2013 Patenting Under the America Invents Act (AIA)
12-Jul-2013 Getting the most out of your trade show experience
28-Jun-2013 Pinterest for Business
14-Jun-2013 Demystifying Client Attraction
31-May-2013 OACES Program: Influential Leadership
24-May-2013 OACES Program: Telling Your Organization's Story
24-May-2013 How to Use Your Blog to Build Your Business
17-May-2013 Making Decisions Based on Facts - Excel Business Model
10-May-2013 OACES Program: Team Building - It's More Than a Job!
10-May-2013 Communication using Google
03-May-2013 OACES Program: Grants Workshop: How to Find and Get Grants
26-Apr-2013 OACES Program: Engaging Community Partners
26-Apr-2013 Eastman Business Park
19-Apr-2013 OACES Program: Understanding E-body (Online) Language -- CANCELLED
12-Apr-2013 Generating Evidence-Based Outcomes
29-Mar-2013 No Meeting
22-Mar-2013 7 Steps to Marketing Success
08-Mar-2013 Sandy Parker
22-Feb-2013 Data Visualization
08-Feb-2013 Perspectives on Retiring in Time: for yourself, your clients, your family, your legacy
25-Jan-2013 Google Analytics
11-Jan-2013 The Alliance Consultancy Business Model
14-Dec-2012 Tax Update for 2012
30-Nov-2012 How to Keep Your Computer from Catching a Cold or Flu
09-Nov-2012 Communicating Your Value
26-Oct-2012 Communication 101
12-Oct-2012 Business Success - It's All In Your Head!!
28-Sep-2012 What is Six Sigma? -- Location Change --
14-Sep-2012 Inbound Marketing--Location Change
31-Aug-2012 Get R.E.A.L: Unleashing Your Passion with PRsonality--Location Change
24-Aug-2012 Market Research at the Central Library---Location Change
10-Aug-2012 Business Solutions Forums
03-Aug-2012 RPCN Leadership Retreat
27-Jul-2012 Excel for Business Applications
13-Jul-2012 Pinterest --What Is It?
29-Jun-2012 Cloud Computing--What's in It for You?
22-Jun-2012 Leading With Your Strengths
22-Jun-2012 Advanced Excel Workshop
08-Jun-2012 Cultivate Influence
07-Jun-2012 Career Initiative for 16-24 year olds
25-May-2012 The America Invents Act – How It Alters Your Ability to Patent Your Invention
11-May-2012 Effective Problem Solving
27-Apr-2012 OACES/RPCN Literacy Zone – Professional Development Workshops - Organizing
27-Apr-2012 How to Write a Business Plan
13-Apr-2012 Getting Yourself into Print
30-Mar-2012 Customer 3D: A New Dimension
23-Mar-2012 Take Back Your Life: Using Microsoft Outlook to increase Your Productivity
09-Mar-2012 LinkedIn and Twitter Workshop
24-Feb-2012 Consultant as Leader
10-Feb-2012 Excel Workshop
27-Jan-2012 Quickbooks Workshop
13-Jan-2012 Tax Presentation
30-Dec-2011 No Meeting -- Fifth Friday
23-Dec-2011 No Meeting -- Holiday Week
09-Dec-2011 Create a Sizzling Brand
25-Nov-2011 No Meeting -- Thanksgiving Holiday
11-Nov-2011 How Usable Is Your Web Site?
28-Oct-2011 Impression Management, Skill Lab
14-Oct-2011 Impression Management, Using Your First 3 Seconds to Create a Lasting Impression
23-Sep-2011 The Truth About Grants
09-Sep-2011 2011 RPCN Strategy Session --Location Change
26-Aug-2011 Accountability Groups & RPCN Consultants Incubator
12-Aug-2011 RPCN Incubator: Mentoring
22-Jul-2011 Advanced Mail Merge Workshop--Special Location
08-Jul-2011 RIT "Venture Creations" Business Incubator & RPCN Consulants Incubator
24-Jun-2011 Mail Merge Workshop--Location Change
10-Jun-2011 Messaging That Works!
27-May-2011 WORD Styles Workshop
13-May-2011 Panel Discussion: Networking Techniques
29-Apr-2011 Small Business Expo
22-Apr-2011 Skype II Workshop--Location & Time Change
25-Mar-2011 Profile Marketing and SEO 101
11-Mar-2011 Marketing and Consulting to Non-Profits
25-Feb-2011 Microsoft Office Workshop
11-Feb-2011 Getting the Respect You Deserve, Without Self-Sabotage
28-Jan-2011 Skype Workshop
14-Jan-2011 Annual Tax Update
31-Dec-2010 No Meeting--New Year's Eve
24-Dec-2010 No Meeting--Holiday Week
10-Dec-2010 Marketing in the 21st Century
26-Nov-2010 No Meeting--Thanksgiving Holiday
17-Nov-2010 Social Networking Forum Canceled
12-Nov-2010 Harvesting Your Marketing Efforts--Replacement Event
29-Oct-2010 RPCN Strategy Session II
22-Oct-2010 Windows 7 Workshop -- Special Time & Location
15-Oct-2010 Business Forum -- Location Change
24-Sep-2010 Financial Workshop
15-Sep-2010 Writing Your Business Plan
10-Sep-2010 Take Advantage of the RPCN Web Site
27-Aug-2010 Market Research & Competitive Analysis Workshop
19-Aug-2010 Strategy Workshop
09-Jul-2010 Technology: Tools For Business - Part 2
25-Jun-2010 Excel Workshop
25-Jun-2010 LinkedIn Workshop
11-Jun-2010 Technology: Tools For Business
28-May-2010 Google Collaboration Tools
14-May-2010 Building Trust
30-Apr-2010 Introduction to the New RPCN Website
23-Apr-2010 Facebook for Business Workshop
09-Apr-2010 Branding
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